Professional Services for your

Successful Implementation

Consultation Services

Kick-Off Conference Call (CS105)

At this time, project team members from both companies will be introduced. The Natural Solutions project manager will communicate the roles and responsibilities required of both project teams. Both companies will determine the assignment of individual roles. The Natural Solutions project manager will review the tools and methods used in a successful implementation and will also define the scope, goals, and expectations of the project. Finally, schedules for the Pre-Installation Site Analysis and Administrator Class will be determined.

Service Location: Telephone
Service Duration: 1-2 hours

 

Pre-Installation Site Analysis (CS110) - optional

An on-site business analysis will be conducted to learn about the client’s existing business processes and procedures. Through this review, our project manager can identify in the earlier stages of the project what processes may need modifications or enhancements.

Service Location: User site and Indianapolis office
Service Duration: up to 5 days

 

Software Installation (CS115)

After the completion of the Administrator Class, our staff will install the licensed software at your site with assistance from your IT staff. You will then be able to test the application and its features against your existing business procedures. This will give you the opportunity to further familiarize yourself with the application at your own pace.

Service Location: Remote installation

 

Go-Live On-Site Support (CS120) - optional

The time has come for all the planning and hard work of the project teams to be put to use. Your business will be transitioned to Natural Order from your existing system. After your staff is trained, your system setup has been verified, and any necessary data entry/conversion has been successfully completed, our staff will arrive on-site to support you through the Go-Live process.

Service Location: User site
Service Duration: Not to exceed 7 days

 

Project Management (CS125)

Project management is the cornerstone to a successful implementation, from the Kick-Off Conference Call through the Go-Live period. Our project manager will work directly with your project manager to provide the required communications, task management, and deliverables throughout the life cycle of the project. All of these will work to ensure your implementation goes as smoothly as possible.

Service Duration: Lifecycle of project

 

Data Conversion - optional

Option 1: Natural Solutions handles the conversion of data.

Option 2: User handles conversion of data, contracting Natural Solutions as needed.

Names Conversion

Names, Addresses, Company
Phone Number, Comments, Code Bank

Products Conversion

SKU, Warehouse, Locations, Qty
Prices, Description, Code Bank
Style, Color, Size

Orders Conversion

Order, Order History, Payment
Returns, Adjustment, Code Bank