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Maintenance Services

SILVER Maintenance Contract

Fee: Percentage of license fees
Support Hours: 8 am to 5 pm EST/EDT
Response Time: 4 hours
Callers: 2 Person Person
Requirements: Completion of required educational classes

GOLD Maintenance Contract

Fee: Percentage of license fees
Support Hours: 8 am to 5 pm EST/EDT
5 pm to 9 pm On Call
Response Time: 4 hours
Callers: 3 Person Person Person
Requirements: 1 technical staff, Administrative Training Certification or equivalent
Requirements: Completion of required educational classes

PLATINUM Maintenance Contract

Fee: Percentage of license fees
Support Hours: 8 am – 5 pm EST/EDT
5 pm – 8 am On Call
Response Time: 4 hours
User Group: 2 complimentary
Callers: 4 Person Person Person Person
Requirements: Completion of required educational classes