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Maintenance Services
SILVER Maintenance Contract
| Fee: | Percentage of license fees | |
| Support Hours: | 8 am to 6 pm EST/EDT | |
| Response Time: | 4 hours | |
| Callers: | 2 |  |
| Requirements: | Completion of required educational classes | |
GOLD Maintenance Contract
| Fee: | Percentage of license fees | |
| Support Hours: | 8 am to 6 pm EST/EDT 6 pm to 9 pm On Call |
|
| Response Time: | 4 hours | |
| Callers: | 3 | |
| Requirements: | 1 technical staff, Administrative Training Certification or equivalent | |
| Requirements: | Completion of required educational classes | |
PLATINUM Maintenance Contract
| Fee: | Percentage of license fees | |
| Support Hours: | 8:00am – 6:00pm EST/EDT 6:00pm – 8:00am On Call |
|
| Response Time: | 4 hours | |
| User Group: | 2 complimentary | |
| Callers: | 4 | |
| Requirements: | Completion of required educational classes | |