Natural Order’s Order Management system processes and fulfills orders, providing all features required by Business-To-Business and Consumer direct marketers. A single screen used by both Order Entry and Customer Service means quicker access to everything you need - you do more in less time.

Major Components

• Order Entry & Quotations
• Real-time and/or batch Credit Card authorizations
• Payment splits, Gift Certificates
• Bill-To, Ship-To, Ordered-By, Sold-To
• Ship-From, Ship-Via
• Gift Messages and Gift Recipients
• Continuity Orders
• Contact follow-up & tracking
• Lost Demand tracking
• Emailing, with automated history:
  • Templated auto-confirmation emails
  • Manual (ad-hoc) emails
• Refunds and Returns
• Reship and "Copy Order" functions
• Data Entry Batching for Mail Order

Key Features

• On-line Order, Customer, & Product History
• Automatic tax & shipping calculation
• Multiple addresses & phones per name & company
• Add-ons/Upsells/Substitutes/Cross-sells
• Name, Company, Catalog, & Product popup messages
• Quantity Breaks & catalog-based pricing
• Flexible Discounting & Pricing schemes, including BOGO
• Product Picture and Catalog page viewing for each item
• Fact Sheet link and unlimited length item description
• Style/Color/Size prompting and search/display grid
• Hold-until dates at order level and/or line level
• Link to shipper's tracking webpage for each tracking number
• Cancel an order or a line or a quantity of a line
• Administrator-defined logging
• Administrator-defined configuration schemes, including:
  • security
  • fields
  • fieldnames
  • attributes
  • tab-stops