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Request Info |
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Maintenance Services
SILVER Maintenance Contract
| Fee: |
Percentage of license fees |
| Support Hours: |
8 am to 6 pm EST/EDT |
| Response Time: |
4 hours |
| Callers: |
2 |
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| Requirements: |
Completion of required educational classes |
GOLD Maintenance Contract
| Fee: |
Percentage of license fees |
| Support Hours: |
8 am to 6 pm EST/EDT
6 pm to 9 pm On Call |
| Response Time: |
4 hours |
| Callers: |
3 |
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| Requirements: |
1 technical staff, Administrative Training Certification or equivalent |
| Requirements: |
Completion of required educational classes |
PLATINUM Maintenance Contract
| Fee: |
Percentage of license fees |
| Support Hours: |
8:00am – 6:00pm EST/EDT
6:00pm – 8:00am On Call |
| Response Time: |
4 hours |
| User Group: |
2 complimentary |
| Callers: |
4 |
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| Requirements: |
Completion of required educational classes |
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